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Trust and security

Built to be trusted with people's careers.

The people you serve share their goals, their history and sometimes their worries with PathPilot. We treat that the way you would: certified responsible AI, data kept in your region, and a review process that doesn't ask you to sign on faith.

ISO/IEC 42001 certified

Canada's first ISO 42001 certified responsible-AI career navigation platform. Independently audited, with annual surveillance audits.

Certificate PS42001-02, Prescient Security. Certified 18 November 2024, valid to 17 November 2027.

ISO 27001 and SOC 2

In progress. We will not claim either until the audits are complete.

Data in your region

Canada for Canadian clients, the U.S. for U.S. clients, the EU for EU clients.

Data residency

Your data stays where you are.

Each organization's data is stored in its own region and doesn't cross the border. Hover over a region to see whose data lives there.

CanadaCanadian clients' data is stored here
United StatesU.S. clients' data is stored here
European UnionEU clients' data is stored here
AI with zero data retention

Read, answered, not kept.

We only work with AI providers that have zero data retention. What a person shares is used to help them in the moment, and never to train anyone's model.

How we protect it

The controls your IT team will ask about.

Encryption

Data is encrypted at rest and in transit.

Access control

Role-based access, multi-factor authentication for all staff, audit logging and regular access reviews.

Explainable AI

Job matches come with the reasons behind them. AI drafts, and practitioners review and decide.

Consent at the start

People agree to how their information is used when they join, and can opt out.

Your rights

Access, correct, export or delete your information by emailing privacy@pathpilot.ai.

Human oversight

Practitioners stay in the loop on the decisions that matter. PathPilot supports their judgment. It does not replace it.

Security review

We don't ask you to sign on faith.

Step 1

Share your requirements

Send us your security questionnaire or the standards you need us to meet.

Step 2

Review our documentation

Our certificate, policies and service provider list, shared under NDA if you need it.

Step 3

Data processing agreement

Worked through in parallel, so the review doesn't hold up your timeline.

FAQ

Questions people ask

Is participant data used to train AI models?

No. We only work with AI providers that have zero data retention, and participant data is never used to train their models.

Where exactly is our data stored?

In your region: Canada for Canadian clients, the U.S. for U.S. clients and the EU for EU clients. We can share our list of service providers as part of a security review.

Can people get their data back, or have it deleted?

Yes. People can ask to access, correct, export or delete their information by emailing privacy@pathpilot.ai.

Are you SOC 2 or ISO 27001 certified?

Not yet. Both are in progress, and we will not claim either until the audits are complete. We are certified to ISO/IEC 42001 today.

Who sees what?

Access is role-based. Career explorers see their own space, practitioners see the people they support, and organizations see the reporting set up for their programs.

See it with your own service model.

A walkthrough with our team, built around how your organization works. Live within a week of a decision.